Territory Manager, Specialty Care Business Development (P&C Insurance Production Underwriter - Human Services, Nonprofit)
Description
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This is a remote/work-from-home (WFH) production underwriting role focused on Commercial Lines Middle Market accounts within the Human Services and Nonprofit industry segment.
Territory: New York State
The selected candidate may be based anywhere within the Eastern Time Zone but must be able to regularly travel to key agency partners throughout the assigned territory, with an expectation of at least 25 agency visits per year. Preferably, this individual will be based in the Mid-Atlantic or Northeast regions.
Qualified candidates must possess
- Multi-line commercial insurance underwriting experience, including underwriting authority
- Human Services and Nonprofit industry-specific experience
- Strong business development skills, with a production & agency management orientation
Highly competitive candidates will have at least five years of experience handling Human Services and Nonprofit accounts and a strong skill set in underwriting Casualty lines, including General Liability, Professional Liability, and Abuse & Molestation.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
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Job Description Summary
On our team, we look for that rare professional who is both analytical and a relationship-builder. Those who can combine those talents with their entrepreneurial drive and own and manage their territory can thrive and grow with us. If this sounds like the opportunity you've been looking for, we want to hear from you!
As a Senior Territory Manager, you will be the primary Middle Market territory relationship manager, with an emphasis in specialty care services within Commercial Lines, and with our most complex and sophisticated distribution partners. Markets, manages and underwrites new and renewal commercial lines business through direct contact with select agencies or brokers. Drives profit and premium to meet top financial goals and objectives through development, negotiation and execution of business plans. Leads and influences agencies through creation of sales strategies and implementation of sales processes and practices that drive new sales, increase shelf space, profit and member retention. Collaborates with all internal business partners to support and increase the overall NW presence.
Job Description
Key Responsibilities
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Monitors market conditions, competitive landscape, and confirms information gathered within market space. Researches risk, environment and factors necessary to win the account.
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Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. Analyzes re gional underwriting performance experience, identifies problems on a territory level and proposes action plan to address/rectify those situations. Performs analysis of the most complex accounts that require combining experience, intuition and business savv y to fully understand the landscape in order to make strategic territory and account decisions.
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Achieves production, profitability and service objectives. Quotes, prices and underwrites new and renewal policies and endorsements, primarily for complex or se rvice sensitive accounts. Monitors risk selection and pricing decisions for entire agency plant, both on a book of business and individual account level basis. Decisions require review of multiple variables, leveraging agency relationships, inspection repo rts and evaluation of exceptions. Navigates complex interactions necessary to influence sophisticated producers and members. Independently reviews for acceptability and handles those within level of authority using company underwriting guidelines and stand ards.
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Manages workflow and intricacies of underwriting heavy volume of assigned work by utilizing company tools and systems. Ensures file handling quality and workflow efficiency. Manages large, complex work and coordinates work with and through others to meet service level agreements. Effectively facilitates the successful delivery and execution of select agency business plans.
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Drives robust agency business planning to deliver detailed performance plans with actions, accountabilities and scheduled performa nce checkpoints. Ensures strong territorial objectives to maximize profit and pipeline management. Proactively identifies opportunities for all lines of business and refers to appropriate business leaders. Considers sophistication of partners, navigates or ganizational complexities and mines for ancillary opportunities through promotion and negotiation techniques. Plans and coordinates the efforts of the Middle Market Underwriting Team regarding new business, renewals, service plans, etc. Identifies prospect s and recommends new agency appointments.
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Markets Nationwide products and services to help drive agency and company results, including all enterprise products that may enhance offerings. Assists agency with strategies for pipeline management, producer deve lopment and to develop new business in targeted industries and preferred markets. Responds effectively to assess accounts and develop business propositions that win the business.
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Proactively consults with agents and internal partners to develop business so lutions. Shares understanding of organizational capabilities and opportunities to drive maximum value of relationships. Consults regarding the appetite, acceptability, terms, conditions, pricing and sales techniques of large or unique business. Provides in dustry trend observations to leadership. Consults with agencies regarding risk management and coverage options and to improve retention and profitability. Proactively identifies and consults on strategies to develop new business and maximize growth and pro fit.
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Proactively consults with agents and internal partners to develop business so lutions. Shares understanding of organizational capabilities and opportunities to drive maximum value of relationships. Consults regarding the appetite, acceptability, terms, conditions, pricing and sales techniques of large or unique business. Provides in dustry trend observations to leadership. Consults with agencies regarding risk management and coverage options and to improve retention and profitability. Proactively identifies and consults on strategies to develop new business and maximize growth and pro fit.
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Completes ag ency visits as appropriate to develop new accounts, service existing accounts, review agency performance, and enhance agency relationship. Develops and maintains strong business relationships with agency leaders, producers and key groups.
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Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of escalated customer service requests.
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Ensures that tools, training and support are in place to positively impact success for the agencies and territory. Identifies and communica tes training needs and opportunities. May assist in the development or training delivery as a subject matter expert.
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Participates in program and product orientation meetings in conjunction with Sales/Marketing partners as the underwriting subject matter ex pert. Provides professional development knowledge and insight to team members. May help mentor new Territory Managers and provide c