Senior Manager, IT Delivery – Enterprise Communications & Agentic AI Platforms
Description
Leads the strategy, delivery, and ongoing evolution of enterprise technology platforms that drive client engagement, operational excellence, and AI-powered innovation. Responsible for defining vision, roadmap, and execution across transactional communications and Agentic AI capabilities while leading high-performing product and engineering teams. Partners with business and technology stakeholders to deliver scalable, secure, and customer-focused solutions that generate measurable business value.
##
Responsibilities
-
Defines and executes technology strategy, roadmaps, and investment priorities aligned to enterprise and business objectives.
-
Partners with business, digital, marketing, operations, and technology leaders to identify opportunities for innovation and transformation.
-
Serves as a trusted advisor to senior stakeholders on customer engagement technologies, platform strategy, and AI-enabled solutions.
-
Promotes a product-centric culture focused on business outcomes, customer value, and continuous improvement.
-
Leads multiple product and engineering teams responsible for enterprise communication and AI platform capabilities.
-
Drives delivery of scalable, resilient, and secure solutions leveraging Salesforce Marketing Cloud, AWS, enterprise data platforms, and modern AI technologies.
-
Oversees platform modernization initiatives that improve customer engagement, personalization, automation, and operational efficiency.
-
Establishes priorities, manages funding and resources, and ensures successful execution of strategic initiatives.
-
Monitors business outcomes, delivery metrics, and platform performance to inform investment and roadmap decisions.
-
Leads the development and adoption of enterprise AI capabilities, including Generative AI and Agentic AI solutions.
-
Partners with product and business leaders to identify and prioritize high-value AI use cases that improve productivity and business outcomes.
-
Drives responsible AI practices, governance standards, and scalable platform adoption across the organization.
-
Builds, leads, and develops high-performing teams of product managers, engineers, architects, and technical leaders.
-
Fosters an environment of collaboration, innovation, accountability, and continuous learning.
-
Develops organizational capabilities across cloud engineering, digital platforms, marketing technology, and AI solutions.
-
Coaches leaders and team members while promoting engineering excellence and operational discipline.
##
Qualifications
-
Undergraduate degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of training and experience.
-
Ten or more years of experience leading the delivery of enterprise-scale technology solutions.
-
Five or more years of people leadership experience managing technical, engineering, or product teams.
-
Experience leading Agile product delivery organizations and cross-functional teams.
-
Experience delivering customer engagement, digital platform, cloud, or enterprise technology solutions.
-
Knowledge of cloud technologies, modern software delivery practices, and AI-enabled platforms.
-
Strong stakeholder management, communication, and executive presentation skills.
-
Demonstrated ability to balance strategic vision with operational execution and delivery excellence.
Additional Qualifications
-
Experience with Salesforce Marketing Cloud, customer engagement platforms, personalization technologies, or marketing technology ecosystems.
-
Experience leading cloud-based solutions and platforms leveraging AWS.
-
Experience delivering Generative AI, Agentic AI, intelligent automation, or enterprise AI platforms.
-
Familiarity with AWS Bedrock, large language model (LLM) technologies, and AI orchestration frameworks.
-
AWS, Salesforce, AI, or related industry certifications.
-
Experience driving large-scale platform modernization and digital transformation initiatives.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.