Senior Product Specialist

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Senior Product Specialist
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Location(s)
Petaling Jaya
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Job Description

Responsibilities

• Deliver and provide solution-oriented demos, new method development and technical solution in content to customer requirements. Analytical in understanding and able to convey differentiation over competition and provide technical competitive intelligence advice.

• To collaborate with sales personnel throughout the sales cycle in term of products knowledge and applications, from presales to the end of the cycle and after sales supports.

• Presales- Demonstrations, power point presentations, in depth technical discussion, propose total solution, lead the compilation of applications and marketing materials for customers/users, and hold teleconferences with user/customer.

• After sales - Applications training – presentation on technology relevant to instrumentation prior to hand on. Hands-on training hardware and software; troubleshooting; answer user queries on experimental

• Support sales on opportunities by researching and identifying potential accounts; building rapport; facilitate solving customer problems on application issues through training, information and recommendation of solutions through knowledge of competitive offerings.

• Support sales team on user meetings, workshops, seminars to update products technology and chemistry

• Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts

• Maintain installed base customer satisfaction and contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.

• Run tests on customer samples and provide data to the customer and help close orders through frequent interaction with the sales professionals. Troubleshoot problems related to instruments application and software.

• Prepare and deliver presentations and seminars that speak to the customers’ business needs and applications by positioning our products as solutions to meeting those needs.

• Work closely with service team and extended regional sales team and business units in order to promote a high level of customer support.

• Provide local support for planned customer training event throughout the year. Provide feedback to management on industry trends, customers growth opportunities.

Academic Qualifications

• Candidate must possess at least a Bachelor's Degree or Masters in Chemistry

• At least 5 year(s) of working experience in running application using Chromatography

• Strong knowledge, theory, with applications required hands-on experience with chromatography products.

• Good analytical in research data & problem-solving skill in developing solutions

• Good presentation skill in both verbal and written in English & Bahasa Malaysia

• Able to work in a team environment with sales and service.

• Customer service oriented and willing to travel domestic & overseas

• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint