Sr Application Analyst (Epic Willow Certified))

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

Functions under the direction of the IT Manager. Senior Application Analyst provides advanced system-level support of multi-user clinical or financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and end user support of complex systems. Requires advanced knowledge of systems analysis. In-depth knowledge of project management concepts and methodology. Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to manage multiple projects with varying levels of complexity. The Senior Application Analyst works closely with project leaders on all aspects of project planning to meet project deadlines.
Promotes excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Information Systems staff, clinical and operational departments and other WHS personnel to accomplish the goals established for the project.
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Core Responsibilities and Essential Functions:
Initiative Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks and facilitates follow-through. Seeks out opportunities to take on additional responsibilities. Offers constructive recommendations and proposes courses of action in support of team responsibilities. Exercises good judgment in taking appropriate action, while keeping management appropriately informed.

• Takes the initiative to complete assignments early; consistently exceeds expectations regarding the timing of deliverables.
• Successfully completes tasks with minimal guidance from his/her supervisor; rarely needs assistance from others.
• Demonstrates resilience against challenges and obstacles.
• Generates commitment and enthusiasm from others to set and achieve challenging objectives.
• Demonstrates the ability to complete even unfamiliar tasks independently by adapting his/her previously gained knowledge.
• Focuses on achieving results, rather than activities that may not add value.
• Coaches others on how to focus their energy on achieving results without creating more work than necessary.
• Recognizes and takes appropriate action to effectively address problems and opportunities.
• Provides advice and direction to others on how to recognize and take appropriate action on problems and opportunities.

Decision Making /Judgment Recognizes problems and how they relate to other areas of the system. Systematically gathers information, seeks input from others. Is able to articulate the underlying issues of the problem, sort through complex issues, and evaluates potential solutions. Takes the lead in seeking input and receiving consensus from others, makes timely and difficult decisions. Is able to implement the correct solution to resolve the problem. Communicates decisions to others, and evaluates the results of the decision.

• Analyzes problems effectively and makes appropriate decisions without missing deadlines or causing delays in service.
• Demonstrates an ability to make effective decisions within limited time.
• Is able to cope with uncertainty and an incomplete set of facts to develop a feasible and effective solution.
• Develops highly creative and effective solutions despite the absence of information and short time-frames.
• Uses established standards/methods to solve common problems; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them.
• Focuses on continuous improvement by exploring opportunities for enhancing, revising or modifying existing standards/methods and developing proposals for implementing changes.
• Independently analyzes issues and problems and expresses his/her opinion to others.
• Accurately predicts the outcomes of a variety of alternatives to problems.
• Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternatives.

Results Focus Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Prioritizes and takes ownership of tasks, overcomes obstacles by researching and asking questions to peers. Accepts accountability, and ownership of meeting deadlines. Has the ability to define the problem, and then outline the resolution and what success would look like. Sets a high bar of achieving results for others to follow, challenges assumptions, and does not give up in completing task. Maintains adherence to Wellstar's defined processes such as, on-call & incident management, change management testing procedures, and timekeeping.

• Establishes clear, specific performance goals, expectations, and priorities.
• Aligns the efforts of him/herself and the team to the teams objectives.
• Works around typical problems and obstacles to get results.
• Navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur.
• Manages own time well in order to complete allocated tasks on time and with high quality.
• Uses resources as expected, resulting in quality work that stays within established budgets.
• Frequently uses fewer than expected resources while still delivering high-quality work on time, resulting in cost savings or improved efficiencies.
• Takes responsibility for more complex problems and maintains focus until a viable solution can be found.

Adaptability/Flexibility Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Persuades others to stay calm and focused on the main goals. Promotes and demonstrates open-mindedness towards change. Seeks out opportunities to affect positive change to solve business or clinical challenges.

• Adjusts schedules, tasks, and priorities when necessary.
• Recognizes when changing customer or organizational expectations require new approaches and takes the necessary steps to meet new standards.
• Adapts effectively to change by accepting changes in work processes readily and with an optimistic perspective of the resulting benefits.
• Encourages others to commit to change initiatives by sharing the expected benefits and how he/she can make modifications to work processes.
• Adapts effectively to different situations even when under stress or pressure.
• Works through situations or issues involving ambiguity or setbacks by systematically evaluating options and establishing appropriate action plans
• Maintains flexibility in involving others in delivering customer-focused results.
• Understands the requirements of different situations and effectively adapts his/her behavior even when under stress and pressure.
• Helps others effectively adapt to different situations when under stress and pressure.
• Readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.

Creativity / Innovation Brings new thoughts and ideas to the conversation and is able to execute, challenges the status quo, leads brainstorming sessions with other team members. Takes risk, supports change, and encourages innovation. Explores alternative solutions. Networks with peers both internal and external to WellStar.

• Applies creative problem-solving skills t