Cox HPS of the Ozarks

IT Customer Support Analyst

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CompanyCox HPS of the Ozarks
LocationSpringfield, MO
CategoryCustomer Success
Seniority-
Workplace-
Posted2026-09-16
Viaworkday

Description

Facility

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department

1709 IT Service Desk

Scheduled Weekly Hours

40

Hours

8:00 am - 4:30pm

Work Shift

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

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Named one of Modern Healthcare’s Best Places to work five times.

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Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .

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Acknowledged by Forbes as one of the Best Employers for New Grads.

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Healthcare Innovation's  Top Companies to Work for in Healthcare (2025).

Benefits

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Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

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For a comprehensive list of benefits, please click here:  Benefits | CoxHealth

Job Description

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:

  • Preferred: Associate's degree in Computer Science, Information Technology,

Experience:

  • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills:

  • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
  • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
  • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
  • Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration:

  • N/A