Hybrid Associate Customer Success Representative

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.

Our Global Headquarters is in Westfield, Indiana, (soon to be Carmel, IN) with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com .

The Role

We are looking for a highly driven, customer-focused Associate Customer Success Representative who takes ownership, operates independently, and gets things done.

You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers and Customer Experience Team to drive agronomist and grower adoption, ROI customer value, retention, renewals, and expansion.

This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.

This position is located in Fargo, ND; Sioux Falls, SD; Minneapolis, MN ; and immediate surrounding areas and requires periodic travel to assigned customers in surrounding area. Occasional travel to HQ in IN is required periodically (once a quarter) throughout the calendar year. Onboarding for the role will take place at HQ.

The Goal of This Role

• Drive high renewal and upsell rates through measurable ROI delivery and consistent customer engagement

• Increase grower enrollment and adoption of Taranis Intelligence programs

• Identify and execute in-season expansion and upsell opportunities

• Support Regional Account Managers and Customer Experience Team in growing and deepening customer relationships in the field

• Ensure customers successfully operationalize Taranis within their workflows

• Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role

• Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential

• Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI

• Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight

• Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight

• Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalate

• Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems

• Drive & results orientation – maintains a high standard for performance, customer impact, and execution

• Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Preferred Qualifications

• Experience in Precision Agriculture or AgTech

• Familiarity with digital agronomy tools, imagery, or data-driven platforms

• Experience using Salesforce and Google Workspace; but not required