Senior Facilities Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Senior Facilities Manager (M1)

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account!

Position Summary

The Senior Facilities Manager is responsible for managing facilities operations and service delivery across an assigned multi-site portfolio. This role ensures facilities services are delivered safely, efficiently, consistently, and in accordance with JLL standards, client expectations, contractual requirements, account procedures, and applicable regulatory requirements.

The Senior Facilities Manager serves as a key operational point of coordination across the assigned portfolio, supporting consistent execution of account priorities, service delivery standards, vendor performance, work order management, financial discipline, compliance support, and stakeholder communication.

This position requires a proactive and experienced facilities professional with strong operational judgment, client-service orientation, vendor management capability, technical awareness, and the ability to coordinate effectively across multiple teams, service lines, and locations.

Essential Duties and Responsibilities

Facilities Operations and Service Delivery

• Manage the day-to-day delivery of facilities management services across assigned sites within the portfolio.

• Provide operational oversight for building operations, soft services, workplace services, vendor services, maintenance coordination, customer service, and site support.

• Ensure facilities services are delivered in accordance with the client agreement, JLL policies, account procedures, service level expectations, and applicable compliance requirements.

• Monitor site conditions through regular inspections, walkthroughs, stakeholder engagement, work order reviews, and service quality checks.

• Identify service gaps, operational risks, process breakdowns, and performance concerns; assist with developing and implementing corrective actions.

• Support consistent operating routines, including team huddles, service reviews, vendor meetings, action item tracking, reporting, and operational updates.

• Ensure a high level of responsiveness, professionalism, and follow-through in support of client and occupant needs.

• Maintain service continuity across assigned sites during absences, vacancies, peak workload periods, business impacts, or urgent operational situations.

Portfolio Coordination and Account Execution

• Coordinate facilities activities across assigned sites to support consistent service delivery and operational alignment.

• Track open issues, recurring concerns, vendor commitments, client-sensitive matters, and action items through completion.

• Coordinate follow-up with Facilities Managers, Assistant Facilities Managers, Building Services Coordinators, Workplace Experience teams, Engineering, vendors, and internal support partners.

• Prepare and maintain issue logs, action trackers, operational summaries, meeting notes, dashboards, and status updates as needed.

• Provide timely and accurate updates to account leadership regarding service delivery risks, vendor performance, client concerns, staffing coverage, and operational priorities.

• Support alignment across Facilities Management, Engineering, Workplace Experience, Project Management, Space Planning, MAC, EHS, Security, Finance, Sourcing, and other account partners.

• Serve as a key operational point of coordination for assigned portfolio matters and escalation support.

Client and Stakeholder Management

• Develop and maintain positive working relationships with client representatives, site stakeholders, business unit contacts, internal partners, and service providers.

• Communicate effectively regarding service delivery, planned maintenance, operational impacts, incident updates, vendor activity, and corrective actions.

• Ensure client requests are documented, reviewed, prioritized, assigned, and executed in accordance with account processes and approval protocols.

• Manage client expectations through timely communication, appropriate escalation, and disciplined follow-through.

• Participate in client meetings, operational reviews, site-level service discussions, and stakeholder engagement activities as required.

• Exercise discretion and professionalism when handling sensitive client spaces, escalated matters, confidential information, or high-visibility operational issues.

Team Coordination and Performance

• Provide day-to-day coordination and guidance to Facilities Managers, Assistant Facilities Managers, Building Services Coordinators, Workplace Experience team members, vendors, and other support staff as assigned.

• Set expectations for ownership, responsiveness, communication, work order discipline, meeting participation, vendor follow-up, and customer service.

• Coach team members on proper documentation, escalation, communication, and follow-through.

• Support training, cross-training, workload balancing, team coverage, and adherence to account procedures.

• Promote collaboration across Facilities Management, Engineering, Workplace Experience, Security, EHS, Space Planning, MAC, Projects, Finance, Procurement, and vendor partners.

• Identify performance or execution gaps and escalate them in a timely, factual, and professional manner.

• Support a culture of safety, accountability, professionalism, urgency, and continuous improvement.

Work Order Management and CMMS Administration

• Monitor work order activity within Corrigo to ensure timely response, accurate documentation, proper assignment, and quality closeout.

• Review open work orders, aging tickets, overdue items, recurring issues, escalations, preventative maintenance activity, and service request trends.

• Partner with Facilities Managers, Assistant Facilities Managers, Engineering, vendors, and support teams to resolve work order issues and maintain CMMS discipline.

• Ensure work orders contain appropriate notes, status updates, vendor information, completion details, and supporting documentation where applicable.

• Use CMMS data to identify trends, service gaps, repeat issues, and opportunities to improve service delivery.

• Support reporting of work order performance, backlog, aging, completion quality, and service trends to account leadership and client stakeholders as needed.

Vendor and Supplier Management

• Coordinate vendor service delivery across assigned sites and service lines.

• Ensure vendors perform in accordance with contract requirements, site expectations, safety standards, scopes of work, and service level requirements.

• Support vendor scheduling, site access, service coordination, corrective work, preventative maintenance, inspections, proposal development, and issue resolution.

• Review vendor proposals for scope accuracy, business need, pricing clarity, schedule impact, assumptions, exclusions, and alignment with account expectations.

• Monitor vendor performance and escalate service deficiencies, missed commitments, safety concerns, documentation gaps, or quality issues as appropriate.

• Support account sourcing, procurement, and finance processes related to vendor onboarding, purchase orders, invoice review, accruals, and contract compliance.

• Promote a high standard of vendor professionalism, communication, responsiveness, and accountability.

Building Operations and T