Healthcare Virtual Assistant | Colombia
Description
About the Role
Are you passionate about healthcare and ready to build a long-term career supporting U.S.-based medical practices?
Snapscale is looking for Healthcare Virtual Assistants (HVAs) to join our growing team in Colombia . In this role, you'll provide essential administrative and patient support to established US medical clinics while working in a professional, collaborative, and growth-oriented environment.
If you have healthcare experience, enjoy helping patients, and thrive in a fast-paced setting, we'd love to hear from you!
Key Responsibilities
- Answer inbound calls from patients and provide exceptional customer service
- Schedule, reschedule, confirm, and coordinate patient appointments
- Maintain and update Electronic Medical Records (EMR/EHR)
- Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage
- Assist with prescription refill coordination while following clinic protocols
- Communicate professionally with patients, healthcare providers, and clinic staff
- Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality
Why Join Snapscale?
- Competitive salary based on experience
- Annual performance reviews with opportunities for salary increases
- Stable, full-time schedule aligned with U.S. business hours
- Long-term career growth and development opportunities
- Be part of a supportive, collaborative, and globally growing team
- Minimum of 2 years of experience in healthcare, medical administration, or a related field
- Previous experience supporting U.S.-based clinics, medical practices, or hospitals is preferred
- Familiarity with medical terminology; medical billing experience is a plus
- Advanced English proficiency ( B2 level or higher ) and fluent Spanish communication skills
- Experience using EMR/EHR systems or healthcare management software
- Strong organizational, multitasking, and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a collaborative, team-oriented environment
- High attention to detail and commitment to delivering exceptional patient support
- Must be willing to work onsite in Colombia