Technical Support Engineer – LATAM

At Utila, you’ll help build a modern, enterprise-grade platform that powers digital asset operations for over 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. We’re growing fast, backed by $50M in funding, with a rapidly expanding customer base.

We work on mission-critical systems that demand innovation, precision, and deep technical expertise. If you’re excited by complex challenges, enjoy collaborating with exceptionally strong teammates, and want to make a real impact in financial technology, you’ll feel right at home here. Join us and help build something big.

What You Bring

• 3+ years of experience as a Technical Support Engineer or Product Support Engineer.

• Experience supporting or working with SaaS-based products.

• Strong problem-solving skills, curiosity, and passion for technology.

• Excellent interpersonal and communication skills.

• Team-oriented mindset with a collaborative approach.

• Experience working with APIs and cloud environments (AWS, Azure, etc.)

• Familiarity with observability tools such as Datadog.

• Strong analytical, diagnostic, and problem-solving skills.

• Comfortable working autonomously as the first regional hire and contributing to process-building.

• MUST: Native-level English and Spanish.

Bonus Skills

• Experience with Python or Go

• Experience with GCP, Grafana, or blockchain / digital asset infrastructure

• Prior experience in startup or fast-scaling environments

• Mentoring or establishing technical support practices