Team Lead, Sales
Description
Job Description
Functional Responsibility
-
Supervising the day-to-day activities of Sales Officers.
-
Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
-
Responsible for achieving the Monthly team sales target and keeping the weekly target track.
-
Ensure the team maximises every sales opportunity to increase sales revenue on each booking.
-
Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.
-
Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
-
Listening to the customers' needs to generate repeat sales.
-
Gathering and documenting customer information, payment methods, purchases, and reactions
-
to products.
-
To compile daily, weekly and monthly Sales Officer sales reports for management.
-
Keep track and assist recruitment headcount attendance for assigned outlets.
-
Maintain outlet cleanliness at minimum requirement of service level.
-
Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
-
Ensure adequate self-development and training is undertaken to fulfil accountabilities
-
Meeting sales Targets / KPIs
Functional Duties
-
Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.
-
Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.
-
Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.
-
Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.
-
Participate in training and development activities.
-
Other duties as assigned.
-
Follow working procedures and ensure SOPs compliances
-
Able to work on shift rotation including weekends & public holidays.