Customer Service Representative (Dutch)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

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Handle customer interactions across various communication channels, including phone, email, live chat, and social media

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Provide clear and accurate information in response to customer inquiries, following established company policies and procedures

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Assist with general questions, product or service information, and basic technical support

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Respond to incoming customer requests and accurately document relevant case details in the appropriate systems

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Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary

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Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure

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Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors

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Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

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Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)

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Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

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Basic understanding of customer service principles and the ability to follow standard procedures

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Ability to handle technical inquiries and troubleshoot common issues with guidance

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Experience with customer service software, ticketing systems, or CRM tools is preferred

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Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

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Organized, detail-oriented, and able to manage multiple tasks simultaneously

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Willingness to learn and adapt in a fast-paced or evolving support environment

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Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.

OFFER

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Opportunity to work with a leading global travel & tourism brand

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Competitive salary with performance-based incentives

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Professional growth opportunities within the BPO industry

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Collaborative and supportive work environment

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Access to exclusive travel perks and discounts

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And many more!