Senior Enterprise IT Program Manager
Description
Job Summary:
We are seeking an experienced and dynamic Senior Enterprise IT Program Manager to drive and lead highly complex, enterprise-wide business and technology initiatives. This role is the central point of integration and program leadership across the full ecosystem of each program, ensuring all workstreams operate as a single, aligned initiative where progress translates into real business outcomes.
This is not another project management role. It is an individual contributor role that combines direct hands-on project leadership with executive engagement. You will be responsible for each program's structure, discipline, and operating rhythm required to deliver at scale. The role brings clarity to complexity, anticipates risks before they surface, and serves as the critical bridge between a program's technical delivery teams and business leadership—translating highly technical concepts, trade-offs, and dependencies into clear business implications while ensuring that critical business needs are accurately understood and reflected in technical execution. The result: Executives and Senior Business and Enterprise leaders have the insight needed to make timely, informed program decisions, and every program is planned and delivered to maximize business value through sound technical implementation.
The successful candidate is an expert program manager with significant experience leading large, cross-functional, enterprise-wide initiatives. This is a role for an emotionally intelligent leader with outstanding judgment and sharp business acumen—someone who engages credibly with Executive and Senior Business leaders, navigates technical detail and business priorities with equal fluency, and runs a disciplined program operating model that drives alignment, accountability, and execution.
This is a full time onsite office-based position located in Newton, MA.
At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Job Description
Program Ownership & Delivery
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Own end-to-end delivery of large, complex programs, aligned to business objectives and enterprise priorities
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Serve as the primary point of accountability for program outcomes, execution health, and risk management
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Translate strategic objectives into clear, executable plans across multiple workstreams
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Manage program financials—budget planning, forecasting, and tracking—to ensure alignment with approved funding and business outcomes
Program Integration & Strategic Execution
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Develop and actively manage integrated program & project plans, including dependencies, sequencing, and critical path
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Continuously assess program & project health, identify risks and trade-offs, and adjust direction to maintain momentum
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Synthesize inputs across teams to provide a clear, program-level view of progress, risks, and decisions required
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Plan and structure programs to maximize business value through sound technical implementation, balancing technical realities with business priorities
Team Leadership & Oversight
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Set direction, expectations, and consistency in how work is planned, tracked, and delivered
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Elevate team performance by reinforcing strong program management discipline and accountability
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Oversee and direct other project managers as needed, particularly on large multifaceted programs
Executive Alignment & Decision Support
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Partner with executives and senior leaders to align priorities, timelines, and expected outcomes
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Serve as the trusted bridge technical delivery teams and Executive and Senior Business leaders—translating technical complexity into clear business implications and ensuring business priorities shape technical execution
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Provide clear, actionable insights to support decision-making, including risks, trade-offs, and recommendations
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Anticipate issues and surface solutions before they impact delivery
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Craft and deliver executive-level reporting—dashboards, status updates, and presentations—that clearly communicates program health, risks, and key decisions
Governance & Operating Rhythm
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Define and lead the program governance model, including leadership forums, working teams, and decision-making structures
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Ensure meetings drive decisions, accountability, and forward momentum—not just status updates
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Establish a consistent operating cadence that drives alignment, accountability, and execution across all workstreams
Stakeholder Influence & Organizational Navigation
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Build trust and credibility with Executives, enterprise, and business leaders through consistent delivery and sound judgment
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Navigate organizational complexity to align stakeholders, resolve conflicts, and move initiatives forward
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Influence outcomes across teams without direct authority
Risk, Issue & Dependency Management
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Ensure risks, issues, and dependencies are identified early and managed proactively
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Drive timely resolution and escalation with clear ownership and recommendations
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Maintain visibility into program-level impacts across all workstreams
Vendor & Partner Management
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Manage external vendors and partners, ensuring alignment to program objectives, timelines, and deliverables
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Oversee vendor performance, deliverables, and contractual obligations; address issues and ensure value realization
Change Management & Adoption
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Partner with business and functional leaders to develop and execute change management and communication plans
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Champion change, driving adoption and reinforcing a culture of adaptability and continuous improvement
Quality & Execution Standards
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Ensure leadership materials and communications are clear, concise, and decision-ready
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Set and uphold high standards for program outputs, ensuring accuracy, completeness, and alignment
Additional Job Description
- Expert-level program and project management, with a proven track record delivering results through complex, cross-functional initiatives
- Proven leadership capability; able to influence outcomes and drive results across diverse teams
- Strong business and financial acumen, with the ability to understand enterprise priorities, connect program execution to strategic and financial outcomes, and engage credibly with Executive and Senior Business leaders
- Ability to fluently navigate both highly technical details and critical business needs, serving as the key leader who bridges technology teams and business leadership to ensure programs are planned and delivered to maximize business value
- Exceptional critical thinking; breaks down complex problems, identifies root causes, and develops creative, practical solutions
- Demonstrated ability to operate effectively in ambiguity, applying strong judgment to prioritize, decide, and lead programs through complexity, change, and uncertainty
- Outstanding influencing skills; with a proven ability to build trust, credibility, and drive alignment at all levels, including senior and executive leadership
- Strong results orientation, with the drive and resilience to deliver outcomes under challenging conditions
- Highly adaptable; prioritizes and executes effectively in fast-paced, evolving environments
- Exceptional communication, interpersonal skills, and emotional intelligence; expresses views clearly and concisely and engages, aligns, and influences stakeholders at all levels
- High level of accountability and ownership, paired with the humility to collaborate, listen, and adjust when needed
- Adaptable, resilient, and authentic; com