Customer Service Representative (Norwegian)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Service Representative for their office in Larnaca, Cyprus .
Position: Customer Service Representative (Norwegian)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES
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Provide high-quality customer support to users via phone, email and live chat
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Assist customers with account-related, technical and platform-related inquiries
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Support users with password resets, payments and general account management queries
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Troubleshoot technical issues and provide clear, solution-oriented guidance
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Maintain a professional and customer-focused approach across all interactions
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Accurately document customer interactions and relevant case information
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Escalate complex or unresolved issues to the appropriate internal teams
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Meet defined quality, productivity, customer satisfaction and attendance targets.
REQUIREMENTS
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Native or fluent Norwegian speaker (minimum C1)
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Fluent English
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Completed secondary education
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Previous customer service experience is an advantage
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Good computer and technology skills
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Strong communication and customer interaction skills
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Good problem-solving abilities
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Ability to multitask and work effectively under pressure
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Friendly, reliable and customer-oriented approach
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Clean criminal record
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Willingness to relocate to and work on-site in Larnaca, Cyprus.
BENEFITS
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Unlimited performance-based bonus linked to KPIs
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Relocation package for candidates moving to Cyprus
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International working environment
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Training provided
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Opportunity to gain experience within a global gaming customer support environment and many more!!