Coffee Manager (m/f/x)

Reporting to the Store Manager, the Coffee Manager at the Carhartt WIP Coffee Shop Kings Cross is the heartbeat of the space - setting the standard for both exceptional coffee and genuine customer connection. In this role, you’ll lead and inspire a passionate barista team, champion outstanding coffee quality, and create an environment where people feel welcomed, energised, and part of the wider Carhartt WIP community.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, has a deep appreciation for high-quality coffee, and is passionate about building a space where people come together.

Your Responsibilities

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Champion specialty coffee excellence, ensuring every drink served meets the highest quality standards.

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Create a welcoming atmosphere where customers feel part of the Carhartt WIP community.

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Engage with customers, building relationships that turn first-time visitors into regulars.

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Recruit, train, and develop a high-performing barista team who share a passion for coffee and hospitality.

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Oversee daily operations including opening, closing, and smooth service flow during busy periods.

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Manage rotas aligned with customer footfall and business needs.

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Ensure stock levels, ordering, and waste management are effectively controlled.

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Ensure the coffee shop environment reflects the Carhartt WIP aesthetic and brand values.

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Support in-store activations, community events, and collaborations that bring the space to life.

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Take ownership of sales performance and operational KPIs.

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Handle customer feedback and resolve issues professionally and proactively.

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Ensure all food safety, hygiene, and health & safety standards are consistently met.

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Maintain coffee equipment and ensure the bar area is always clean, organised and operating efficiently.

Your Profile

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A natural leader who motivates and inspires teams to deliver exceptional service, with demonstrable management experience.

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Passionate about creating meaningful customer connections and memorable experiences.

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Strong communicator who thrives in a collaborative environment.

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Deep appreciation for specialty coffee and commitment to quality.

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Strong barista knowledge including espresso preparation, milk texturing, and workflow efficiency.

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Strong understanding of KPIs, sales performance, and operational efficiency.

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Confident managing rotas, stock levels, and day-to-day operational challenges.

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Aligned with the Carhartt WIP Brand