Technical Service Manager
Manager
Description
Job Description
Core Responsibilities
The Technical Service Manager is responsible for helping the customer to be successful, ensuring product performance in the field, protect Axalta market share, gaining and improving customer satisfaction.
- Lead the new line service daily work follow safety process and practice
- Set up and manage the on line service team.
- Identified and build relationships with key person in customers
- Establish baseline and improve on customer satisfaction
- Perform daily, weekly and monthly checklist, and improve the coating performance
- Responsible for internal and external reports
- Customer issue report log sheet QVR, and lead the ABC weekly call
- Communicate with CSR Sales team, GBT team and PE team form a good team work to support the customer.
- Manage the site team performance, set up site team COT and lead the IPP review, develop the site team to achieve the business goal.
Key Job Requirements
- Good personality.
- BS degree on polymer/Fine Chemistry/Organic Chemistry preferred.
- 6 the years of working experiences in painting shop or coatings industry.
- Understanding product, process and the nature about OEM business.
- Strong technical competency with creative capability.
- Good communication skill (Chinese and English).
- Excellent networking capabilities and team work.
- Excellent analysis abilities.
- Ability in team daily management
- Self motivated.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
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