🇧🇷 Datacenter Hardware & Network Support Technician (Remote, from Brazil)
Description
Context
AS+ provides run support for GPU clusters operated by a cloud infrastructure partner. We are building a support team to handle day-to-day incidents on these clusters. This first role focuses on weekday coverage. The work sits low in the stack — hardware and network diagnosis — rather than high-level HPC or application support.
Responsibilities
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Diagnose and triage incidents on GPU compute clusters, determining whether a fault originates on our side or the client's.
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Investigate hardware failures: collect and analyze hardware logs, identify failed components, and document findings for resolution or RMA.
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Diagnose GPU hardware faults (failure detection and isolation — not performance tuning or porting).
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Configure and troubleshoot network connectivity, including InfiniBand fabric.
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Work directly with the client as first line of support, in English.
Required skills
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Solid system and network fundamentals — low-level networking and connectivity diagnosis.
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Hands-on hardware troubleshooting, ideally on Dell server hardware.
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Ability to diagnose GPU hardware failures (no deep GPU expertise required).
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InfiniBand knowledge (important).
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Fluent English (all client communication is in English).
Not required
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No advanced OS administration.
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No Slurm or workload-scheduler expertise.
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No HPC application or GPU-porting background.
Setup
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Full remote.
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Weekday coverage (first hire; the team will expand to cover a wider window).