Manager, Contracted Services (Facilities Maintenance)

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position provides operational oversight and contract management for RTD’s operating and public facilities contracted services. This position is responsible for monitoring contractor performance, ensuring compliance with contract provisions, and supporting service delivery that meets safety, reliability, and customer experience standards.

The role serves as the primary liaison between RTD and contracted service providers, tracking performance metrics, overseeing corrective actions, and ensuring contractors meet contractual, regulatory, and operational requirements. The Manager directs the collection, validation, and reporting of operational and performance data to assess service effectiveness, identify trends and risks, and recommend improvements to enhance reliability, efficiency, and customer satisfaction.

This position also represents RTD in shared-ownership environments, serving on owners’ association boards when needed. Oversight includes key locations including Wynkoop Plaza and EVA Lane at historic Union Station.

This position collaborates closely with internal departments, including Operations, Service Planning, Safety & Security, Finance, Customer Care, Procurement and Legal, to ensure alignment of contracted maintenance operations with RTD’s policies, procedures, and strategic priorities. Success in this role requires strong contract management, analytical, and communication skills, with the ability to oversee contractor performance, guide staff in a performance-driven environment, and support high-quality, cost-effective maintenance.

DUTIES & RESPONSIBILITIES

Contract and Facilities Management

• Plans, directs, and coordinates activities for RTD’s contracted services at operating and public facilities, ensuring compliance with contracts, agency policies, service plans, and performance expectations.

• Serves as the primary liaison with contracted maintenance service providers. Monitors contractor performance and ensures adherence to contractual obligations, operating procedures, applicable codes, and safety and performance standards.

• Leads contract development and procurement strategy for operating and public facilities, including developing Request for Proposals (RFP), Invitation for Bids (IFB), cooperative agreements, and/or state awards; by defining scopes of work, preparing cost estimates, and participating in vendor selection.

• Addresses contractor performance issues, defines corrective actions, applies liquidated damages, if necessary, documents contractor responses, and resolves or negotiates disputes.

• Directs the collection, validation, analysis, and reporting of operational and performance data for contracted services. Monitors key performance indicators (KPIs) such as equipment reliability, cost efficiency, safety, and customer satisfaction.

• Evaluates contractor trends, identifies risks, and recommends service improvements, operational adjustments, or contractor interventions to maintain service standards and support agency objectives.

• Conducts on-site inspections to ensure contractor compliance with contractual obligations and performance standards.

• Collaborates closely with internal departments, including Operations, Service Planning, Engineering, Infrastructure Delivery, Safety & Security, Finance, Customer Care, Procurement, and Legal, to resolve service delivery challenges and coordinate systemwide initiatives impacting contracted services.

• Coordinates with external stakeholders, jurisdictions, and community partners to support the successful execution of projects, service initiatives, and operational improvements.

• Develops, manages, and monitors budgets associated with contracted services, including contractor payments, staffing, and service-level adjustments. Provides fiscal oversight, cost control, expenditure tracking, forecasting, and analysis to support efficient operations.

• Ensures staff and contractors are trained and compliant with applicable safety rules, operating procedures, regulatory requirements, and contractual obligations.

• Prepares and reviews narrative and statistical reports, correspondence, policy papers, and presentations related to contracted service performance. Presents findings and recommendations to executive leadership, internal stakeholders, and external partners as required.

• Oversees contract administration activities, including development of scopes of work, contract specifications, compliance manuals, invoice review, and documentation tracking. Ensures contractors meet all contractual, regulatory, and reporting requirements.

• Leads or participates in committees, task forces, and working groups related to contracted service performance, compliance, customer experience, and operational improvement initiatives.

• Participates in and oversees development and implementation of short- and long-range facilities maintenance plans, asset management strategies, and state-of-good-repair programs. Monitors trends in asset condition and performance and implements strategies to sustain system reliability and reduce lifecycle costs.

• Coordinates with Customer Care and other departments to ensure timely investigation, response, and resolution of customer complaints and service incidents related to contracted maintenance services.

• Represents RTD at community, interagency, and stakeholder meetings related to contracted maintenance services. Promotes accountability, transparency, collaboration, and continuous improvement. This role shall serve as RTD’s representative on owner’s association boards for facilities with shared ownership.

• Provides technical direction to maintenance personnel and contractors. Ensures appropriate training and cross-training is completed and that work aligns with applicable codes, standards, manufacturer requirements, and contractual obligations.

• Leads outreach activities, partnerships, and forums as needed.

• Leads preparation of analyses and presentations for internal briefings, external stakeholders, and Board meetings.

• Administers Intergovernmental Agreements (IGA) and Common Area Maintenance (CAM) agreements with municipalities and stakeholders.

• Participates in negotiation and coordination of IGAs with internal project teams.

• Provides planning and engineering support for design, construction, and inspections of contracted maintenance for equipment at facilities.

• Builds strong relationships with all departments and encourages cross-functional collaboration to support efficient contracted maintenance delivery.

• This position is designated as a Disaster Response Worker, which may require night and weekend work during national disasters and other emergencies (e.g., activation of 24-hour Em