Chocolate Advisor Flexi Permanent 180 Hours (Access Park Outlet)
Description
Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Key Responsibilities
Customer Service and Sales
-
Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
-
Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
-
Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
-
Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
-
Awareness of daily sales budgets, actively upselling to increase customer transaction spend
-
Inform all customers of current instore promotions, events and directed information
-
Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
-
Serving more than one customer at a time, acknowledging, and communicating at all times
-
Multitask between completing store operational tasks and serving customers
-
Processing the customer orders through the POS, and credit card transactions
-
Own and manage individual tills, including counting floats and performing end of shift till procedure
-
Preparing big customer orders
-
Ensure complaints are addressed immediately by informing the Manager on duty
-
Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
-
Restocking and cleaning through the day
Product Knowledge
-
Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
-
Product pricing, packaging, and category performance knowledge
-
Comply with product management and handling procedures
-
Compliance to food and hygiene and safety standards practicing good hygienic practices
General
-
Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
-
Record sampling and wasted products actively quality controlling products
-
Perform open and closing procedures, signing off checklist
-
Perform cleaning duties signing off checklist
-
Perform temperature readings signing off checklist
-
Maintain clean, tidy working areas at all times
-
Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
-
Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
-
Accepting courier deliveries and confirming all items are received against invoice
-
Assisting in monthly stock counts
-
Unpacking, moving, and restocking products
-
Using all instore equipment, machines, and appliances
Work, health and safety
-
Comply with all work health and safety requirements
-
Report and damaged or dangerous equipment or property to management
Manual Handling
-
Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
-
Moving stock from storerooms to front of house
-
Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
-
Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
-
Daily paperwork and accounting, and other store administration.
-
Confident and interactive with a friendly disposition
-
Excellent communication skills with a strong work ethic that can represent a premium brand
-
Responsible and accountable in achieving individual goals and budgets
-
Good time management skills (multi-tasking and prioritizing)
-
Self-starter with the ability to work individually and in a team
-
Immaculate grooming with excellent personal hygiene
Knowledge, Skills & Experience
-
Customer Service
-
Sales skills
-
Ability to handle credit card transactions
-
Previous experience in customer service
-
Previous experience in a similar retail environment
-
Grade 12
-
Proficiency in Microsoft Office (specifically Excel and Powerpoint)