Field Collections Agent
Description
** Start date 12th October 2026**
Location: Within a 90-minute travel radius of your home (applicants must reside within Gloucester )
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you
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Hold a full UK driving licence and have access to a vehicle?
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Prefer working independently, outdoors, and engaging with people face-to-face?
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Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities
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Visit customers to resolve outstanding arrears and discuss payment options
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Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
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Accept payments, set up repayment plans, and re-engage customers with client services
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Educate customers about the potential consequences of non-payment
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Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
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Monday–Friday visiting times are between 8am-8pm
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A number of shift pattern options available, you can choose between a 4 day or 5 day working week.
Benefits
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31 days holiday (incl. bank holidays + December shutdown)
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Fuel card for business use
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Referral Bonus Scheme
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Uncapped monthly bonuses (Up to £400)
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Comprehensive 5-week induction programme
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Ongoing training and professional development
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Access to Medicash and Employee Assistance Programme
Requirements
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Clear criminal record
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No CCJs, IVAs, or bankruptcies in the last 6 years
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Full driving licence (max 6 points), own car, and will require business insurance
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Tech-savvy and comfortable working independently
**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.
Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.