Customer Support Representative (Italian)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Italian speaking Customer Support Representative for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES
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Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
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Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
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Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues
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Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
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Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
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Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS
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Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
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Experience in paid campaign management is mandatory
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Degree in Marketing or a related field
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Background in Digital Marketing
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Experience in a Contact Centre or service environment within the Ad Tech industry
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Strong familiarity with social media platforms and a basic understanding of digital advertising
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Excellent customer service skills
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Ability to work effectively both independently and as part of a team
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Ability to work shifts (24/7 shift rotation).
BENEFITS
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Modern office in a city center with open spaces, easy to access with public transportation
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Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
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Support from colleagues with coaching and mentoring opportunities
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Health and Wellbeing initiatives
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Monthly meal allowance
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And much more!!!