Analyst, Application Support, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders

• Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery

• Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders

• Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders

• Provide technical support, including knowledge of OS basics such as command line and file/server management

Requirements

• in a similar role, preferably in the financial services industry

• Proficient in managing production issues, vendor contracts, and technical support

• Excellent project management and coordination skills, with the ability to lead and manage project tasks

• Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders

• Hands-on experience with OS basics, including command line and file/server management

Location

Jakarta Head Office

Job

Technology

Schedule

Regular

Employee Status

Full time