Partner success Manager

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.

If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.

• 1-2 years in Customer Success, Partner Success, Account Management, or Channel roles

• 1-2 years Cybersecurity, SaaS, or technical product experience (preferred)

• Excellent written and verbal communication skills

• Ability to work cross-functionally and influence without authority

• Strong analytical skills and business acumen

• Proven track record managing multiple customers or partners simultaneously

• English, Spanish - required. Portuguese - advantage