Customer Service Advisor (German)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German - speaking Customer Service Advisor for their office in Athens, Greece.
Position: Customer Service Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
-
Manage incoming customer calls and emails in a professional and timely manner
-
Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
-
Build sustainable customer relationships through clear and effective communication
-
Provide accurate and complete information using internal tools and processes
-
Meet individual and team performance targets and quality standards
-
Maintain accurate records of customer interactions and account-related activities
-
Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS
-
Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
-
Previous customer service experience is considered an advantage
-
Strong phone communication and active listening skills
-
Customer-oriented mindset with the ability to adapt to different customer profiles
-
Good MS Office skills
-
Ability to multitask, prioritise, and manage time effectively
-
Dedicated and professional setup suitable for hybrid work.
BENEFITS
-
Competitive salary package & monthly performance bonus
-
Daily meal voucher
-
Private health insurance including dental and optical care
-
Free gym access, well-being activities, and rooftop cinema with Acropolis views
-
And many others!!!