Mechanical Engineer - Customer Service

Responsibilities / Tasks

We are looking for a Mechanical Engineer - Customer Service to join our team in Alcobendas . This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.

Key Responsibilities

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Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.

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Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.

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Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.

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Prepare and oversee quotations and order confirmations , ensuring technical consistency, accuracy, and commercial alignment.

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Process and monitor customer orders, returns, and credit notes in SAP , ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.

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Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service .

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Support delivery, shipping, and invoicing processes , managing exceptions and engaging with customers and suppliers when required.

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Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.

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Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.

Your Profile / Qualifications

• Bachelor's Degree in Engineering (Mechanical Engineering preferred).

• Previous experience in industrial or engineering environments is a strong advantage.

• Proven operational experience with SAP , particularly in Quotations, Order management, Deliveries, Returns, Billing

• Fluent Spanish and English , both written and spoken. Additional European languages are considered a strong asset.

• Familiarity with logistics and invoicing workflows .

• High attention to detail and data accuracy , particularly in master data management.

• Ability to manage multiple priorities in demanding environments.

• Strong organizational, communication, and stakeholder management skills.

• Customer-centric , service-oriented, and results-driven mindset.

• Commitment to continuous improvement and operational quality.

In this role, you will combine technical expertise , SAP process knowledge , and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization.

We offer:

• Attractive compensation package aligned with experience and responsibilities

• Private health insurance plan

• Employee Assistance Program

• Flexible working hours and a hybrid working model (up to two days per week remote)

• 23 days of vacation per year

• Great work environment as part of a collaborative team

• Continuous internal training and career development opportunities, both nationally and internationally

• The opportunity to join a company recognized as a Top Employer 2026

Did we spark your interest?
Then please click apply above to access our guided application process.