Collections Manager
Description
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collections Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
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Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.
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Improving overall collection functions.
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Managing the collections call center.
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Setting targets for individual collections call center.
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Conducting interviews for new staff.
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Reporting on and forecasting collections.
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Approving credit notes and refunds.
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Ensuring compliance with company policies and procedures.
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Keeping the team motivated and committed to achieving set goals.
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Providing ongoing feedback to senior management.
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Offering continuous guidance to consultants.
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Promoting good working relationships with colleagues and other departments.
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Serving as a role model for staff and demonstrating how to achieve results.
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Constantly monitoring staff activity levels and productivity.
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Generating daily, weekly, and monthly reports.
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Effectively managing staff-related issues, including performance management and disciplinary procedures.
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Approving leave, overtime, and incentives monthly.
Requirements
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Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields
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Previous experience as a Collection Manager in B2B industry will be preferred
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Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
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Excellent analytical skills with the ability to create and present detailed reports.
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Proficient in team management and negotiation.
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Strong problem-solving attitude and adaptability.
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Excellent communication and interpersonal skills.
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Ability to work both independently and as a team player.
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Demonstrates emotional intelligence and assertiveness.
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Strong administration skills.