Sr. Manager, International Programs

This role is for someone who delivers results across borders, time zones, and organizational boundaries. We are looking for a hands-on operator who personally drives complex, high-stakes engagements to successful outcomes, not someone who manages program governance from a distance.

Tomorrow.io's Customer Delivery and Operations team sits at the center of the company, connecting our business units to the technical organization. We own the full lifecycle of customer programs across our global portfolio, from pre-sale technical engagement and proof of concept through post-sale delivery and operational support. This role will span a diverse set of international programs, national agencies, and other large-scale organizations operating in demanding, mission-critical environments.

You will own programs end to end. That means having command of every detail: the contract terms, the technical requirements, the stakeholder map, the risks, and the critical path forward. You will be expected to identify and resolve blockers proactively, close gaps between customer expectations and delivery, and maintain momentum across multiple concurrent engagements in different countries and contexts.

You will join a small, high-output team in a fast-moving company where the operating model is still maturing. There is no large program office behind you. You will be expected to build the frameworks and processes you need, not wait for them to be handed to you. The right candidate sees that as an opportunity, not a limitation.

What Winning Looks Like

• Your programs deliver on time, within scope, and with zero surprises to leadership or the customer. Contract milestones are tracked, invoicing is clean, and compliance artifacts are complete without being chased.

• Customers in your programs trust you personally, not just the company. They come to you directly when something needs attention because you have earned that access through consistent follow-through.

• Internal teams (Science, Product, Engineering, Legal) treat your programs as well-run and easy to support because you bring clear requirements, realistic timelines, and full context, not last-minute fire drills.

• You run multiple concurrent programs across different countries, customer types, and regulatory environments without dropping threads. Each one has a clear status, a clear next step, and a clear owner for every open item.

• When a new international opportunity enters the pipeline, you can step into the pre-sale engagement to support deal reviews, scope proofs of concept, and ensure the technical and financial picture is solid before we commit.

• Risks surface early. You identify issues before they escalate and bring proposed mitigations alongside the diagnosis.

• You raise the bar for the teams around you. Business Development and Sales teams produce stronger scoping because you challenge them to think through requirements before engaging the technical organization. Your programs become the reference point for what well-run delivery looks like.

What You'll Own

Program Delivery

• Own and drive the full lifecycle of international programs: contract kickoff, solution delivery, proof of concept execution, operational deployment, and ongoing support.

• Translate signed contracts into executable program plans with defined milestones, deliverables, ownership, and accountability, and drive follow-through across all stakeholders.

• Manage scope, schedule, budget, and technical risk across multiple concurrent programs in diverse operational and regulatory environments.

• Ensure all contract deliverables, including documentation, reporting, invoicing, and compliance artifacts, are completed accurately and on time.

Stakeholder Management

• Serve as the primary point of contact for customers on active programs. Build direct relationships with decision-makers and technical counterparts across organizations and geographies.

• Drive alignment across internal teams: Legal, Finance, Product, Science, Engineering, and Customer Success. Bring the right people together, resolve blockers, and maintain program momentum.

• Navigate complex procurement processes, contracting norms, cultural expectations, and compliance requirements with the confidence that comes from direct experience operating across international markets.

• Manage relationships with external partners, subcontractors, and integrators involved in program delivery.

Pre-Sale Support

• Support Business Development and Sales on active international opportunities by participating in deal reviews, validating proof of concept scope, and ensuring technical and financial analysis is complete before commitments are made.

• Bring operational perspective into pre-sale conversations: what is realistic to deliver, what risks exist, and what the program will actually require.

• Contribute to proposal and response efforts where program execution credibility is a differentiator.

• Orchestrate the pre-sale technical motion, working alongside the  Business Development and Sales teams to ensure the strongest proposals are handed to our prospects and bids.

Governance and Reporting

• Report program health, risks, and progress to senior leadership on a regular cadence with clear, honest assessments.

• Build and maintain program tracking, governance frameworks, and reporting standards that work for our scale and pace.

• Provide guidance and governance support to regionally distributed team members involved in program execution.

What You Must Bring

• 8+ years of hands-on program or project management experience delivering complex technical programs for or with large-scale customers in demanding environments: national agencies, aviation authorities, major sporting bodies, enterprise organizations, or similar. This must include direct delivery responsibility, not advisory or consulting roles where execution sat with another team.

• A track record of personally owning and delivering programs end to end across international markets, in environments without extensive institutional support. You have built the structures and processes needed to execute, not just operated within existing ones.

• Proven ability to manage multiple concurrent programs across different countries, time zones, and regulatory frameworks without losing control of details or timelines.

• Strong cross-functional influence skills. You have a track record of getting things done through teams you do not manage: engineering, science, legal, product. You know how to align people, resolve conflicts, and create urgency without formal authority.

• Direct experience navigating international operating environments: procurement processes, contracting norms, cultural expectations, and compliance requirements across multiple regions.

• Excellent communication skills in English (written and spoken). You can write a clear program status, run a structured review, and hold your own in a room with senior stakeholders anywhere in the world.

• Willingness to travel internationally as programs require. While the role is remote-based, meaningful on-site presence will be expected when customer relationships or program milestones demand it.

Strong Plus

• Experience in high-stakes, zero-tolerance-for-downtime environments: live event operations, safety-critical systems, real-time data delivery, or mission-critical infrastructure.

• Experience with weather, climate, earth observation, environmental monitoring, or related technologies.

• Familiarity with SaaS or Data-as-a-Service delivery models in complex customer environments.

• Experience navigating both solicited (competitive tender) and unsolicited (relationship-driven) deal paths in international markets.

• Commercial acumen: understanding deal economics, pricing structures, contract negotiation dynamics, and how delivery decisions affect margin.

• Additional languages relevant to our international markets (Spanish, Portuguese, T