Customer Service Representative (Maltese)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Maltese speaking Customer Service Representative for their office in Athens, Greece .
Position: Customer Service Representative (Maltese)
Location: Athens, Greece
Work model: Hybride/Remote
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
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Handle incoming customer calls, chats, emails and messages professionally
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Identify customer needs and provide appropriate solutions
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Provide accurate information using internal tools and systems
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Maintain high customer satisfaction through effective communication
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Build and maintain positive customer relationships
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Meet individual and team performance KPIs and quality standards
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Record and update customer interactions in CRM systems
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Follow internal procedures, guidelines and service policies.
REQUIREMENTS
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Native or near-native Maltese speaker
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Good command of English (written and spoken)
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Strong communication and active listening skills
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Customer service mindset and interpersonal skills
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Basic MS Office knowledge
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Ability to multitask and work in a structured environment
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Ability to work fixed shifts (Mon–Fri, 10:00–18:00)
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Previous experience in customer service or contact centre roles
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Experience using CRM or ticketing systems
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Experience in international or multilingual support environments.
BENEFITS
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Competitive salary package & monthly performance bonus
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Daily meal voucher
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Private health insurance including dental and optical care
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Relocation support
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And many others!!!