Senior Specialist Invoice Management
Description
Service Performance and Issue Resolution
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Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
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Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries.
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Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead.
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Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation.
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Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management.
Implementation of Changes and Improvements
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Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead.
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Collaborate with the process management team to identify and propose enhancements to underlying processes.
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Support the implementation of new or updated work instructions, tools, and systems.
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Collect improvement ideas from day-to-day operations and contribute to the continuous improvement backlog.
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Participate in pilot activities, testing, and training related to changes impacting the operational line.
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Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
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Ensure accurate and timely period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts.
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Oversee the accuracy of supplier invoices, purchase orders, receipts, and system postings, including complex or high-value transactions.
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Perform aging analysis and support the Team Lead in identifying overdue or unreconciled items.
Stakeholder Management and Communication
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Collaborate closely with the Team Lead Invoice Management to ensure alignment between individual execution and operational targets.
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Engage with other Specialists within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.
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Act as key contact for Procurement, Business Units and suppliers on complex invoice queries and dispute resolution.
Education
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University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields
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Relevant vocational education with significant experience may be considered
Experience
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3–5 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations
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Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment
Knowledge and skills
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Working knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable, accruals, provisions and period-end closing activities
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Understanding of AP subledger accounting, including invoice posting, clearing, reconciliation to the general ledger and aging analysis
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Solid understanding of Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR, preferably hands-on experience with Esker
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Knowledge of internal controls and compliance for purchasing and AP processes
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Comfortable coordinating with Procurement, Business Units, Finance and suppliers
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Ability to handle confidential commercial and financial information appropriately
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Strong attention to detail for financial postings, supporting documentation and approval workflows
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P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications)
Other requirements
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Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances
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Understanding of period-end cut-off procedures and their impact on financial reporting
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High accuracy in reviewing invoices, PO data, spending lines and receipt confirmations
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Experience with dispute and exception handling, including root-cause analysis of invoice mismatches (price, quantity, GR/IR variances) and timely resolution tracking
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Invoice Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
Team Lead Invoice Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Suppliers and external business partners as required for daily operations