VP of Account Management

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are looking for a VP of Account Management to lead Hyro's account management function and own the commercial health of our enterprise health system accounts. This is a revenue-bearing leadership role. You own gross and net revenue retention, you carry the expansion number for the installed base, and you build the team and the operating rhythm that deliver both.

You will establish the foundations of Hyro's account management function, including the coverage model, renewal and expansion playbooks, and forecasting rhythm, while hiring and developing the Account Managers who execute them. You will also retain direct ownership of Hyro's most strategic customer relationships.

This role requires the ability to engage across clinical, operational, and executive levels of a health system, from patient access and revenue cycle leaders through to CIOs, CFOs, and CMIOs, and to translate delivered AI outcomes into commercial growth. This role reports to Hyro’s CRO.

• 10+ years in enterprise account management, customer success, or strategic sales, including 3+ years leading quota-carrying Account Managers or CSMs selling to Healthcare providers

• Demonstrated ownership of a retention and growth number: gross retention, net revenue retention, or an expansion quota

• Track record building and running structured account planning processes (LAMP or similar) that convert relationships into documented expansion paths

• Proven success selling and expanding B2B SaaS inside complex health systems, with multiple stakeholders, long implementation cycles, and consensus-driven procurement

• Experience designing and scaling a QBR or executive business review cadence across a team, not just running one personally

• Experience building the function rather than only running it: playbooks, coverage models, and forecast rhythm

• Comfort managing cross-functionally with Marketing, Operations, Finance, and Product, not just Sales and Delivery

• Executive presence with C-suite health system stakeholders, and the ability to speak in business outcomes rather than product features

• Excellent communication, negotiation, and presentation skills

• Proficiency in Salesforce and customer health-score tooling

• Experience with conversational AI, voice AI, or agentic AI, and working knowledge of CCaaS, CRM, and EHR ecosystems such as Epic or Oracle Health - advantage

• Familiarity with patient access, patient engagement, contact center operations, or revenue cycle inside a health system - advantage

• Bachelor's degree or equivalent experience

This is a remote role working from home with up to 30% travel. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.