QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to

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Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);

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Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

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Track response times and ensure communication SLAs are met;

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Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

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Escalate critical issues and follow up until they are resolved;

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Provide structured feedback to managers based on QA reviews;

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Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

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Maintain a record of recurring mistakes and systemic issues within the team;

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Prepare regular reports on communication quality and team discipline;

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Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring

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Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

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Ability to write clearly, concisely, and professionally;

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Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

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Upper-Intermediate level of English.

It's a perfect match if you have those personal features

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Strong sense of responsibility and ownership over quality;

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Ability to provide tactful and constructive feedback;

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System-oriented mindset and focus on process clarity;

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Capability to remain neutral and objective in evaluations;

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Stress resilience and confidence in handling sensitive or conflict cases;

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Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including

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Health & Wellness Focus;

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Global Medical Coverage;

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Growth Opportunities;

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Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.