Lead Business Systems Engineer

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are  immediately  at risk.  We are the global leader in  xOT  cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand  what is  at stake . Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role :

In Revenue Operations, our mission is to give the go-to-market organization systems it can trust — fast to use, accurate by default, and built to scale ahead of the business. The Business Systems team owns the platforms that carry a deal from first touch to booked order.

We’re looking for a Lead Business Systems Engineer to build in that lead-to-order stack: marketing automation, sales engagement, CRM, quoting and deal management, contracting and e-signature, and the handoff into ERP and billing. You won’t own the target architecture — you’ll know it cold and build inside it. That means designing and shipping complex applications and solutions on Salesforce and connected platforms, standing up integrations that hold under load, and taking on the technical debt that slows everyone else down. This is a hands-on role: your week ends with something in production, not a diagram.

Responsibilities :

• Know our  lead-to-order  architecture better than anyone  — data models, integration patterns, automation, and security model — and  build within it rather than around i t

• Design and build complex applications and solutions on Salesforce and connected platforms — declarative automation, Apex and Lightning components where  warranted , and supporting data models

• Take on our most critical technical debt: untangle brittle automation,  consolidate  redundant objects and fields, and replace workarounds with designs the next engineer can maintain

• Serve as technical lead on the build for  cross-functional systems projects  — requirements,  testing, and  cutover  —  including platform migrations and new tool rollouts

• Build  and  maintain  the integrations and APIs that move data between marketing, sales, contracting, and finance systems — and keep them observable, tested, and documented

• Build to our governance and security standards: environment strategy, release management, and  logical data segmentation (role-based access, field-level security, routing) for regulated and federal business

• Partner with Sales, Marketing, Finance, Legal, Customer Experience, and IT Security to t urn  process requirements into  working solutions  — and  flag  when a request solves today’s problem at tomorrow’s expense

• Build with AI capabilities inside  GTM workflows — agents, CRM-connected assistants, and automation — with the validation discipline to make their outputs decision-ready

• Act as a senior technical resource for the Business Systems team — hands-on troubleshooting,  code  and  config review , and raising the bar on documentation  and change management

Qualifications :

• 8+ years building business systems or GTM platforms, with deep hands-on work in  a lead-to-order or quote-to-cash stack

• Deep Salesforce  build   expertise  — Sales Cloud  required ;  Apex ,  Lightning components,  CPQ, and  Platform Developer  certifications a plus

• Hands-on development  as your primary  skill : declarative automation, Apex or equivalent, REST/SOAP APIs, and integration platforms or middleware

• Working fluency across the adjacent stack: marketing automation, sales engagement, CLM/e-signature, and ERP integration patterns

• A track record  of  shipping complex solutions and remediating serious technical debt in a live production org

• Security-minded  build habits : role-based access, field-level security, and data segmentation for regulated environments; federal or public-sector exposure a plus

• Communication range — you can  explain a design tradeoff  to an executive and a validation rule to an admin, and translate between the two

• Ownership instincts: you treat the platform like  it’s  yours, hold a high bar, and move without waiting for permission structures to catch up

• Genuine curiosity about AI —  you’ve  built with AI tools, you have opinions about where they belong in a GTM stack, and you want to work somewhere deploying them for real

• Cybersecurity or OT/industrial industry experience a plus

Compensation :

• Salary:  $186,000

• Competitive Equity Package

• Comprehensive Benefits Plan

#LI-MM1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.