Field Service Technician
Description
Field Service Technician
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Power Up Your Career—New Competitive Pay Rate!
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Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.
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This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You’ll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.
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Why You’ll Love Working at WOW!
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Performance bonuses that reward your contributions
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Comprehensive benefits, including medical, dental, and vision coverage
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401(k) with company match
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Paid time off and paid holidays
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Tuition reimbursement
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Employee broadband discounts for employees living in a WOW! service area
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Company-provided tools and professional uniforms
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Career growth opportunities with a growing organization
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What You’ll Do
As a Field Service Technician, you’ll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include
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Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes
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Installing and relocating outlets, modems, converters, wiring, and related equipment
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Troubleshooting service issues from the customer’s equipment to the network tap
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Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components
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Performing network troubleshooting, including ping tests, traceroutes, and speed tests
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Checking signal levels, picture quality, voltage, and system performance
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Identifying and correcting causes of signal degradation or service interruptions
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Educating customers on how to properly use their equipment and services
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Monitoring and repairing system, drop, and in-home signal leakage
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Maintaining system security by securing unused ports, drops, and pedestals
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Completing work orders, service records, logs, and reports
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Maintaining assigned tools, equipment, inventory, and company vehicle
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Following WOW!, FCC, NESC, and OSHA safety and technical standards
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Delivering friendly, professional, and dependable customer service
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Supporting and training other employees when needed
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Completing other duties as assigned
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What You’ll Bring
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Strong customer service and communication skills, including the ability to explain technical information in an easy-to-understand way
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The ability to work independently, manage priorities, and respond to time-sensitive issues
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Comfort using hand tools, testing equipment, and mobile applications
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The ability to accurately maintain records, work orders, and service documentation
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The ability to read maps and navigate assigned service areas
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Availability to work a flexible schedule, including evenings, weekends, and on-call shifts
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A valid driver’s license and a good driving record
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Experience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment is helpful.
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Physical Requirements and Working Conditions
This is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to
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Stand and walk for extended periods across different types of terrain
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Work outdoors in varying weather conditions and temperatures
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Carry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 pounds
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Lift and carry up to 90 pounds
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Work at elevated heights, including roofs and utility poles
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Work in tight or poorly ventilated spaces, including attics and crawl spaces
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Bend, twist, kneel, crouch, crawl, reach, push, pull, and grasp
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Safely use drills, hammers, wrenches, screwdrivers, and other hand tools
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Work with small components and distinguish between different wire sizes and colors
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Use close and peripheral vision and adjust visual focus
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Work in environments that may contain dust, dirt, noise, insects, or cleaning solutions
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Work safely near power lines and electrical equipment
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Safely operate a company vehicle
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Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment
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WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.
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All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran