Travel Agent - Traverse City, MI
Description
Job Type:
Full time
Exempt/Non Exempt
Hourly
Job Description
$1,500 to $3,000 Signing Bonus
(Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group)
Location Details
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Traverse City, MI
Position Schedule / Shift
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Monday - Friday 8:30 am – 5:30 pm
Position Summary
Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.
Key Responsibilities
Sales Growth & Business Development
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Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
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Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
Member Relationship Management
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Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
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Receive and champion customer concerns through to resolution.
Sales Goals & Product Expertise
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Achieve assigned travel, membership, and credit card sales goals.
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Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
Travel Planning & Booking Support
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Prepare complex and/or large-scale domestic and international travel packages.
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Complete reservations and advise clients regarding documentation requirements.
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Make necessary travel arrangements, including reservations, payment collection, and document processing.
Lead Generation & Technology Adoption
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Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
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Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.
Required Qualifications
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High school diploma or equivalent
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1-year business to consumer sales
Work Environment
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This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Compensation & Benefits Overview
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation:
Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path
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Base pay (non-exempt)
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Total: $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
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Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
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Guaranteed commission payouts: We invest in your success as you build your travel sales career.
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Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
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Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.
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Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.
Exclusive Travel Perks
Sales Support That Helps You Succeed
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Free leads, with priority placed on prospects who are most likely to travel.
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In-office travel events and walk-in traffic help drive daily sales opportunities.
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Direct-to-consumer marketing supports Travel Agents and helps generate interest.
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Exclusive Preferred Partner discounted rates and member benefits help you close the sale.
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AAA Members travel more than average consumers, giving you access to an engaged travel audience.
Tools & Team Support to Reduce Administrative Work
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Inside support structure designed to reduce administrative work.
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Support from Air Desk and Inside Sales Agents.
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Interactive group system that provides a seamless booking process.
Training, Certifications & Development
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Free Travel Partner training certifications provided.
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Travel benefits for completing online training programs, which may result in free or reduced travel.
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Familiarization tours and cruises offered through developmental programs at no cost.
Exclusive Travel Agent Benefits
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International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners.
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Complimentary membership with the American Society of Travel Advisors (ASTA).
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
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Medical plans with multiple coverage options, including HSA eligibility.
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Prescription drug coverage.
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Dental and vision benefits.
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Employee Assistance Program (confidential support services).
Financial Protection & Insurance
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Company-paid basic life insurance.
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Optional supplemental life insurance and dependent coverage.
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Short-term and long-term disability coverage.
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Critical illness, accident, and pet insurance options.
Retirement & Savings
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401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
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Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
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Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
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Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
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Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
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Tuition assistance (up to $5,250 annually; 80% covered by ACG).
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Professional certification support with 100% reimbursement for eligible programs.
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Opportunities for career development and advancement.
Additional Perks
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Complimentary AAA membership with roadside assistance and travel discounts.
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Adoption assistance program.
Job Posting Period
This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.
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Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in Nor