Program Manager

We are seeking a self-starting, outcome-driven Program Manager to lead complex, enterprise-level client programs from initiation through go-live and successful adoption. This individual will own overall program execution across multiple workstreams, providing strategic client leadership, cross-functional coordination, and executive-level visibility while ensuring programs deliver measurable business value.

The Program Manager will serve as the primary point of contact for strategic clients, connecting business objectives with execution across internal and external teams. A key focus of the role is ensuring strong product utilization by driving customer adoption, feature engagement, and time-to-value.

The ideal candidate is a strong communicator and strategic operator who takes full ownership of program outcomes, anticipates risks and dependencies, and can lead complex initiatives with a high degree of autonomy. This person should be comfortable engaging senior and C-level stakeholders while maintaining the attention to detail required for successful execution.

• 5+ years of project or program management experience, including experience leading complex enterprise SaaS, fintech, or software implementation programs.

• Demonstrated experience managing programs spanning multiple workstreams, stakeholders, dependencies, and business objectives.

• Strong ability to communicate with all levels, including technical stakeholders, senior business leaders, and C-suite executives.

• Proven ability to build trusted client relationships and lead strategic conversations with enterprise customers.

• Experience managing multiple concurrent initiatives in fast-paced environments with changing priorities and complex dependencies.

• Proactive, self-directed, detail-oriented, and capable of driving alignment and decisions without constant input.

• Excellent written and verbal communication skills with strong executive presence and the ability to turn complex information into clear recommendations.

Preferred Qualifications

• Experience with agile or hybrid project and program management methodologies.

• Familiarity with program and project management tools such as ClickUp, Azure DevOps, Smartsheet, Jira, or similar platforms.

• PMP, PgMP, CSM, or other relevant project or program management certification is a plus.

• Comfort working with product roadmaps, APIs, technical workflows, and enterprise systems integrations; deep technical expertise is not required.

• Experience working in fintech, payments, lending, e-commerce, or another complex B2B technology environment is a plus.

ChargeAfter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status.

 NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $130,000-$160,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidate’s individual experience, skill set, background and other business and organizational needs.

Candidates must be authorized to work in the U.S. Please note that we do not offer visa sponsorship now or in the future for this position