Regional Furniture Sales Support Representative

The Opportunity

The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for Kravet sellers this role ensures a seamless process from quote to delivery.

Key Responsibilities

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Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates.

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Enter and manage quotes and orders through multiple systems in a timely, accurate manner.

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Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers.

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Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses.

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Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request.

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Participate in Furniture Customer Service department meetings and ongoing training.

Decision-Making/Scope/Financial Responsibilities

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Balance customer satisfaction with company policies and financial interests.

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Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment.

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Support financial operations through accurate order entry, billing, and application of discounts.

Abilities/Key Competencies/Skills

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Strong customer service orientation with clear, professional communication.

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Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners.

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Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.).

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Critical thinking and problem-solving with a focus on efficiency and seller outcomes.

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High attention to detail, organization, and follow-through.

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Ability to multi-task and adapt to changing priorities.

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Collaborative, team-oriented mindset with a positive, professional attitude.

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Solid organizational and time management skills.

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Comfort working in a fast-paced, contact center environment with measurable performance goals.

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Ability to troubleshoot for solutions before escalating.

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Ability to remain open minded and agile when new business decisions change a process or procedure.