Customer-Focused Software Engineer (Backend development team)

Key Responsibilities

Key Responsibilities

• Investigate, troubleshoot, and resolve complex customer-reported issues in production environments

• Analyze logs, debug backend services, and perform root-cause investigations across distributed systems

• Develop bug fixes, enhancements, and stability improvements for backend services and APIs

• Work directly with customers to understand their environments, technical challenges, and business needs

• Collaborate closely with Support, QA, Product Management, and Engineering teams to drive fast and effective issue resolution

• Improve product reliability, performance, and customer experience through proactive engineering efforts

• Participate in code reviews, testing, and continuous improvement of development processes

• Contribute to maintaining high engineering standards in a large-scale, enterprise-grade security product

Skills and Requirements

Technical

• B.Sc. in Computer Science, Software Engineering, or equivalent practical experience

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1–3 years of experience in backend software development

• Basic understanding of backend services and distributed systems concepts

• Hands-on experience or academic background in backend programming using Python and/or Java

• Familiarity with backend architectures, REST APIs, and database interactions

• Experience working with cloud platforms or containerized environments through projects, internships, or coursework

• Basic knowledge of relational databases such as PostgreSQL or MySQL

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Familiarity with Git, CI/CD concepts, and modern development workflows

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Exposure to AI/ML technologies, including experience working with AI-powered tools, automation workflows, or integrating AI-based services and APIs

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Familiarity with modern AI-assisted development practices and tools (such as code assistants, automated debugging, or AI-driven productivity solutions)

Qualifications

Personal

• Strong English communication skills, both written and oral

• Excellent problem-solving ability with a methodical, analytical approach to diagnosing complex technical issues.

• Strong communication skills, with the ability to explain technical details clearly to both customers and internal teams.

• Customer-focused mindset with a sense of ownership and urgency in resolving issues that impact production environments.

• Ability to switch seamlessly between quick bug-fix tasks and longer, deep-investigation assignments.

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Collaborative team player who works well with Support, QA, Product, and Engineering while maintaining a high level of professionalism under pressure.

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Curious and adaptive mindset with openness to learning emerging technologies, including AI-driven solutions and workflows