Hotel Onboarding + Support Agent

HyperGuest is looking for a 1st tier support to join our team in Colombia!

As a 1st Tier Support at HyperGuest, you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:

You will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers.

• Excellent English and Spanish both written and spoken- Must

• Previous experience in other SaaS hospitality- a plus

• Experience on ticketing systems management & configuration such as Zoho -

• Experience in managing customer inquiries and resolving technical issues

• Positive attitude and sense of responsibility

• Strong communication skills and a customer-centric approach

• Ability to deal with difficult situations in a polite manner and solution- face mind

• Familiarity with hospitality industry practices and reservation systems -a plus