Sales Consultant - Canberra

Exciting opportunity to join a dynamic and collaborative team and work with premium, globally renowned products and appliances

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Are you looking to join a globally recognised brand selling premium products?

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Do you love consulting with customers to find their best product solution?

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Are you looking for a company where you feel valued and supported?

The ideology of  “Immer Besser”  (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.

The Position:

Located at our beautiful, new Canberra location, this position will be suited to someone who loves working with people, customers and being part of a premium retail brand.

This will be a full-time position working 37.5 hours per week. The Centre trades Monday to Sunday.

Responsibilities:

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Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales

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Ensure showroom and equipment are clean and in line with Miele display standards

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Support the in house Culinary Team with the coordination of cooking classes

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Continually learn and improve on product knowledge in order to offer best solutions to customers

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Assist with telephone enquires and general administration duties

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Assist with trading nights, product training sessions and showroom events

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Active participation in the customer engagement framework

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Achieve and exceed team based targets & KPIs

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Actively demonstrating and supporting the Miele Values in everyday work

About You:
As the successful candidate you will have:

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Experience delivering world class customer service standards with a consultative approach

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Ability to work and succeed in a team environment

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Ability to resolve customer enquiries and potential conflicts in a professional manner

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Can thrive in fast paced, high pressure situations

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Adaptable and ability to think quickly on your feet to provide solutions to customers

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Possess excellent communication skills

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Intermediate knowledge of systems including MS Excel and CRM software

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Desire to continually learn and improve on product knowledge in order to advise our customers

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Availability to work on a rotating roster, between Mon-Sun, during the business hours of 9:00am-5:30pm, and until 9pm on some Fridays.

What we offer:

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Generous staff discounts on our beautiful & premium products

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Access to Miele’s free annual health checks

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Participation in our great Employee Reward and Recognition Program Miele Moments

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Access to EAP Support Services

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Training, coaching and development from an experienced Centre Manager

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Career development opportunities from a company who supports growing from within

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Opportunity to join a fantastic workplace culture and team

The values we nurture at Miele:

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We take it on and make it happen

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We act as leaders

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We help others to be successful

If you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others, please apply now!