Quality Evaluator English

Job Title:
Quality Evaluator English

Job Description

Help Shape Exceptional Customer Experiences

Are you passionate about quality, coaching, and continuous improvement? Do you have a keen eye for detail and enjoy turning insights into action?

We are looking for a Quality Analyst to join our growing team and support one of the world's leading global brands. In this role, you'll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.

What You'll Be Doing

As a Quality Analyst, you'll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.

Key Responsibilities

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Monitor and evaluate customer interactions across calls, email, and chat channels

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Conduct quality assessments against established standards and KPIs

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Deliver actionable feedback and insights to support operational improvement

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Participate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency

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Analyse trends, identify performance gaps, and recommend improvement initiatives

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Support internal quality audits and process reviews

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Collaborate with Training and Operations teams to improve customer experience and business performance

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Maintain a strong understanding of client products, services, and program objectives

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Contribute to quality documentation, scorecards, and best practice frameworks

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Support key business metrics, operational targets, and continuous improvement initiatives

What We're Looking For

Essential Requirements

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Fluency in English (C1)

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Previous experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations

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Strong analytical mindset with excellent attention to detail

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Ability to identify trends and translate findings into actionable recommendations

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Experience working with performance metrics and quality frameworks

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Strong stakeholder management and communication skills

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Ability to manage multiple priorities in a fast-paced environment

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Proficiency in Microsoft Office, including Excel and PowerPoint

Preferred Qualifications

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Associate's Degree or equivalent education

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3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments

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Experience supporting multilingual customer service or sales operations

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Knowledge of quality auditing methodologies and calibration processes

Why Join Us?

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Work with a globally recognised client

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International and multicultural working environment

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Career growth and development opportunities

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Ongoing training and professional development

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Dynamic and collaborative team culture

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Competitive salary and benefits package

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Relocation support available

Location

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Athens, Greece

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On-Site Role

Ready to Elevate Quality Standards?

Join us and help create exceptional customer experiences while developing your career in a fast-growing international environment.

Apply today and become part of a team where quality drives success.

Location:
GRC Athens - Ilia Iliou 51

Language Requirements:
English

Time Type: