Customer Advisor (German)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES
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Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
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Deliver a consistently high-quality customer experience with a strong focus on satisfaction
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Build and maintain trusted relationships through open, clear, and interactive communication
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Provide accurate, complete, and up-to-date information using the appropriate tools and processes
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Achieve individual and team customer service targets, including call-handling KPIs
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Maintain detailed records of customer interactions, manage customer accounts, and file documentation
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Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.
REQUIREMENTS
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Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
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Strong computer literacy and confidence using multiple systems
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Proven contact-handling skills with excellent active listening abilities
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Clear and professional written communication skills for email handling
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Customer-focused mindset with a strong understanding of sensitive data handling
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Excellent verbal communication skills
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Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.
BENEFITS
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Private life and health insurance
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Free access to the corporate gym facilities
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Fixed working hours of your choice for mothers with children up to 2 years of age
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Relocation support
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And many others!