Customer Success Manager

We’re looking for a Customer Success Manager to join our team and own the customer journey from onboarding through ongoing success, retention, and growth. You’ll work directly with global enterprise customers, helping them adopt Deepdub’s Voice AI solutions, maximize their value, and build long-term successful partnerships.

This is a start-up mode role. You’ll roll up your sleeves, own customer relationships end to end, and work closely with Product and Engineering to understand customer needs and drive successful outcomes. It’s a chance to be part of a successful AI company shaping the future of voice and to see your work directly influence customer growth, the product, and the overall customer experience.

• 2+ years of professional experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role.

• Experience working in a start-up environment with a SaaS product .

• Proven experience driving customer retention and growth , including renewals, upsell, and expansion opportunities.

• Strong technical background , with the ability to understand complex products and technical concepts, including familiarity with coding and technical work.

• Experience working with CRM platforms .

• Comfortable working with AI tools and prompting , with a strong interest in new technologies.

• Excellent communication skills, with the ability to explain technical topics clearly and manage customer expectations.

• Strong organizational skills and the ability to manage multiple priorities .