Operations Associate
Description
Work Location - Sydney ONLY
We're looking for an Operations Associate to join our dynamic team and play a pivotal role in ensuring smooth and effective service delivery. This role offers a unique opportunity to blend customer engagement with essential backend processing, all while contributing to vital process improvement initiatives.
What you'll do
As an Operations Associate, you'll be part of a collaborative team responsible for providing outstanding service to our customers. Your primary focus will be on the fulfilment of requests and processes across a diverse range of products.
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Engage with customers primarily through email and some phone interactions to resolve inquiries, fulfil requests, and complete tasks accurately.
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Effectively communicate and resolve customer issues within tight timeframes, demonstrating a strong ability to manage conflicting priorities.
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Play a crucial role in our continuous improvement objectives by proactively identifying and implementing opportunities to enhance operational efficiency and customer satisfaction. You'll gain valuable process improvement exposure in a practical setting.
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Act as a key representative of the fulfilment team when interacting with internal stakeholders, assisting with issue resolution and the successful implementation of new processes.
What experience you need
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Minimum 2 years of experience in a customer service or operations processing role.
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Exceptional attention to detail in daily tasks and investigations.
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Exceptional critical thinking skills
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Proven ability to identify and solve problems through analysis and planning.
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Proven ability to meet and exceed KPIs.
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Confident and articulate communication skills, both verbal and written.
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Excellent organizational and time management skills.
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Strong analytical ability in a customer-focused environment, with the capacity for business advisory.
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A genuine customer-focused approach with the ability to establish strong rapport.
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Excellent judgment and decision-making capabilities.
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Strong active listening skills.
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Demonstrated confidence in development and maintenance of strong relationships with Internal and External Stakeholders.
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Resilient with a proven ability to remain calm and effective under pressure.
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Team-oriented, readily collaborating and working with others to achieve shared goals.
What could set you apart
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A Bachelor's degree (preferred).
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Experience in the Collections and Recovery space is a significant plus.
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Working experience in the Financial Services and Insurance industry is desirable.
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A willingness to drive AI usage, not just for personal productivity, but to transform how we work.
Primary Location
AUS-Sydney-Blue-Street
Function
Function - Customer Service
Schedule
Full time