Junior Product Support Specialist
Description
Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.
We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products
Key Responsibilities:
Manage client onboarding and ensure smooth, effective use
Investigate and resolve first and second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D on system-level problems
Strong technological skills and the ability to quickly learn and work with software systems
Clear and professional communication skills
Strong customer orientation and service mindset
This is a full-time position, 9:00–18:00 .
The role is hybrid , offering flexible and convenient working hours.
Our offices are located in central Israel .