Sr. Support Manager, Execution Services, IT
Description
Position Description
We are seeking a highly skilled Technical Operations caliber to ensure the smooth functioning, monitoring, and support of our institutional trading systems. This role plays a key part in maintaining system reliability, performance, and compliance for mission-critical trading platforms used by institutional clients. You will work closely with developers, traders, IT infrastructure teams, and compliance to manage the daily operations and incident response of trading environments.
K ey Areas of Responsibility
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Monitor the health and performance of institutional trading systems in real-time.
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Proactively identify and resolve system issues before they impact trading activity.
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Respond to and resolve production incidents promptly, escalating to development teams when necessary.
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Perform root-cause analysis and implement preventative measures
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Coordinate and execute production deployments, patches, and upgrades with minimal downtime.
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Work with QA and Dev teams to validate changes before release.
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Develop and maintain applications/scripts for monitoring, automation, and operational efficiency.
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Ensure operational activities meet regulatory requirements and internal control standards.
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Maintain records of incidents, changes, and operational procedures.
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Liaise between trading desks, technology teams, vendors, and client support teams.
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Provide technical training and guidance to other operational staff
Requirements
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Bachelor’s Degree or higher in Computer Science, Information Technology, Engineering, or related field
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15 years or above relevant experience with institutional trading systems and protocols (e.g., FIX protocol, market data APIs)
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In-depth Equities Low Touch Execution Management business knowledge
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Deep knowledge in low latency architecture/framework and experience in High Frequency Trading system
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Strong experience with Linux/Unix environments.
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Skills in scripting languages (Python, Shell, Perl) for automation and monitoring.
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Experience in Java, SQL, FIX message protocol, Chronicle Queue, Linux
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Knowledge of networking fundamentals (TCP/IP, firewalls, VPNs, DNS).
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Understanding of relational databases (SQL) for operational queries.
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Understanding of securities brokerage workflows: order routing, execution, settlement
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Strong analytical and problem-solving abilities
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Fluent in English and Mandarin (willing to travel to Shenzhen occasionally will be advantageous
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