B2C Customer Service Representative (Dutch)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

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Handle all incoming contacts from clients / guests

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Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.

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Develop your knowledge continuously to effectively answer customer queries and resolve potential issues

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Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.

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Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information

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Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS:

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Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written

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Ability to identify, apply and explain your product and/or service expertise with clarity

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Ability to cover morning, weekend and afternoon shifts on rotation with colleagues

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Tech savvy and full proficiency with MS Office products

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Resident of Greece or ability to relocate under short notice

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Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS:

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Excellent remuneration package based on experience, skills and performance

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Relocation support

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Be part of a dynamic and creative team with positive and friendly atmosphere

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25 days’ annual leave per year

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Meal allowance

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Guidance and tools to reach your full potential

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And many more!

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And many others!