HR Partner, Customer Care - Spanish Speaker
Description
Role summary
The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 2 days in office/3 days remote (work from home)
Your role
-
Respond to customer requests and provide guidance to associates and managers
-
Consistently execute HR processes, using case management, chat and telephony
-
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
-
Research solutions to HR customer inquiries and escalate as needed
-
Understand and be able to communicate HR policies, processes, and procedures
-
Adhering to Flowserve’s safety, integrity and code of conduct policies
-
Other duties as required and assigned by manager
Your profile
-
Bachelor’s degree in business/HR
-
Ideally one year of experience in HR or customer service
-
Proficiency in English and Spanish is a must
-
Exceptional customer service, emotional intelligence and empathy
-
Excellent probing abilities, to identify true need from customer
-
Resourcefulness and ability to find answers quickly
-
Thorough with responses to inquiries and issues
-
Adaptable to different customer types and situations
-
Technologically savvy to improve and automate activities
-
Confidentiality and discretion for managing sensitive information
-
Executive presence and ability to deliver high touch support
Preferred
-
Studies in Human Resources
-
Relevant experience
-
Prior experience in an HR Operations Environment
-
Working knowledge of Workday and/or Neocase
What we can offer you
-
Friendly multicultural environment and team events
-
Life, accident and health insurance
-
Cafeteria Package
-
Career development and training opportunity
-
There is an opportunity for home office