VP, Operations - South Region

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SUMMARY

The Vice President, Operations provides executive leadership for a regional portfolio of data center operations spanning multiple states and markets. This position is accountable for regional operational performance, reliability, safety, customer satisfaction, financial results, organizational capability, and execution of Aligned Data Centers’ enterprise operations strategy.

The Vice President leads and develops Senior Directors and other regional operations leaders, ensuring consistency, accountability, and operational maturity across the region. This role translates enterprise priorities into regional operating plans, balances resources across markets, identifies and mitigates portfolio-level risk, and ensures each market is positioned to support current customer commitments and future growth.

Serving as the senior operational leader for the region, the Vice President partners closely with the Senior Vice President, Operations and leaders across Corporate Operations, Platform Delivery, Engineering, EHS, Security, Finance, People & Culture, and other functions to deliver safe, reliable, scalable, and customer-focused operations.

DUTIES AND RESPONSIBILITIES

Regional Strategy and Operational Leadership

• Develop and execute the regional operations strategy in alignment with enterprise objectives, customer commitments, and growth plans.

• Provide executive oversight for critical facility operations across multiple states, markets, and campuses.

• Translate enterprise priorities into measurable regional operating plans, performance expectations, and accountability mechanisms.

• Establish regional priorities and allocate leadership attention, workforce resources, and operational support based on business needs and risk.

• Ensure consistent execution of company standards related to 24x7 operations, maintenance, infrastructure reliability, safety, security, service delivery, logistics, incident management, and business continuity.

• Evaluate the operational health and readiness of each market and establish corrective or improvement plans where performance does not meet expectations.

• Serve as the regional executive escalation point for significant operational events, customer concerns, personnel matters, and infrastructure risks.

• Maintain appropriate executive availability during critical incidents and ensure timely communication, escalation, investigation, and follow-through.

Regional Performance and Risk Management

• Own regional performance against established operational, customer, safety, financial, and workforce objectives.

• Review and evaluate regional performance indicators, including:

• Uptime and availability

• Service-level agreement performance

• Safety performance

• Preventive and corrective maintenance

• Incident and alarm trends

• Capacity and asset utilization

• Operational qualification and training

• Staffing and overtime

• Customer satisfaction

• Budget performance

• Identify systemic risks, performance trends, and operational gaps across markets and lead coordinated mitigation efforts.

• Ensure material incidents are thoroughly investigated, corrective actions are completed, and lessons learned are applied across the region.

• Partner with Corporate Operations and Operational Risk teams to support consistent governance, standards, controls, and continuous improvement.

• Evaluate market-level readiness for new capacity, customer deployments, organizational changes, and operational expansion.

Financial and Workforce Leadership

• Own regional operating budget performance and provide oversight for forecasting, labor planning, capital priorities, and cost management.

• Review market budgets and forecasts, challenge assumptions, and ensure resources are aligned with operational requirements and growth plans.

• Partner with Finance and market leaders to identify productivity, cost optimization, and resource allocation opportunities without compromising safety, reliability, or customer service.

• Lead regional workforce planning, including organizational structure, headcount requirements, leadership capacity, and future staffing needs.

• Evaluate staffing models across markets and recommend changes based on capacity, workload, technical capability, customer requirements, and operational risk.

• Support business cases and recommendations for significant regional investments, programs, and organizational changes.

Leadership and Organizational Capability

• Lead, coach, and develop Senior Directors and other regional operations leaders.

• Establish clear expectations for leadership performance, accountability, communication, collaboration, and execution.

• Build regional leadership capability through succession planning, talent reviews, performance calibration, and development of high-potential employees.

• Identify leadership and technical capability gaps and partner with appropriate stakeholders to implement development or staffing plans.

• Ensure market leaders are effectively managing performance, developing their teams, and reinforcing company expectations.

• Promote a culture of ownership, collaboration, continuous improvement, operational discipline, and customer service.

• Support effective organizational change and ensure leaders communicate changes clearly and consistently throughout the region.

Customer and Stakeholder Partnership

• Serve as an executive operational sponsor for strategic customers and significant regional customer relationships.

• Participate in executive customer meetings, service reviews, escalations, and operational planning discussions.

• Ensure customer commitments are understood and consistently executed across applicable markets.

• Partner with Platform Delivery, Commissioning, Engineering, and market leadership to support customer deployments and transition new capacity into operations.

• Represent regional operations in executive reviews, planning meetings, and cross-functional initiatives.

• Build strong partnerships across corporate and field functions to remove barriers, resolve competing priorities, and improve service delivery.

Growth and Operational Readiness

• Support regional growth planning, including new markets, campus expansion, new buildings, customer deployments, and operational transitions.

• Assess leadership, staffing, training, systems, and process readiness before new capacity becomes operational.

• Partner with Platform Delivery and Commissioning to promote a disciplined and effective transition from construction and commissioning to steady-state operations.

• Identify operational requirements and risks early enough to support timely business decisions.

• Help establish scalable regional practices that can be replicated as the company expands.

Safety, Compliance, and Operational Governance

• Champion a strong culture of safety, security, compliance, and operational discipline throughout the region.

• Ensure regional compliance with company policies, customer requirements, applicable laws, codes, regulations, and critical environment standards.

• Partner with EHS, Security, ISMS, Legal, and other stakeholders to address compliance requirements and identified risks.

• Ensure regional leaders maintain appropriate operational documentation, emergency procedures, qualifications, and readiness.

• Reinforce stop-work authority and expectations for escalating conditions that may threaten employees, customers, assets, or operational reliability.

SUPERVISORY RESPONSIBILITIES

• Directly supervises Senior Directors, Operations and may supervise other regional operations leaders.

• Provides indirect leadership and oversight to Directors, Facility Managers, technical leaders, and operations employees across multiple markets.

• Responsible for reg