Telesales Team Lead / Inside Sales Team Lead
Description
We’re a world leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.
We’re looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities
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Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
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Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
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Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
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Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
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Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
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Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
Key Requirements
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Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
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Strong leadership and team management skills.
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Excellent communication and negotiation abilities.
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In-depth understanding of telesales techniques and customer engagement.
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Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
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Highly motivated, goal-oriented, and driven.
Why Join Us
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Be part of a fast-growing global SaaS tech company
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Collaborative and supportive team culture
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Opportunity to influence processes and improve sales efficiency
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Career growth and leadership exposure in a dynamic environment