Customer Service Representative (French)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On Site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES
- Provide customer support regarding app features, functionality and general usage
- Handle customer enquiries primarily through inbound calls
- Assist users with account creation and access-related questions
- Support customers with balance management and benefit-related queries
- Explain available app services, features and employee benefit options
- Provide clear, accurate and solution-oriented information
- Maintain a professional and customer-focused approach across all interactions
- Escalate complex or unresolved cases to the appropriate internal teams
- Accurately document customer interactions and case details in internal systems.
REQUIREMENTS
- Native or fluent French, both written and spoken
- Good command of English
- Previous customer service or contact centre experience is an advantage
- Strong verbal communication and active listening skills
- Customer-focused and solution-oriented mindset
- Good computer literacy and confidence using mobile applications and digital tools
- Ability to explain app features and processes clearly to customers
- Strong organisational skills and attention to detail
- Ability to work independently and manage customer requests efficiently
- Experience supporting financial, employee benefit, payment or digital service applications is an advantage.
OFFER
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Professional growth opportunities within the BPO industry
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Collaborative and supportive work environment
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Access to exclusive travel perks and discounts
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And many more!