Partnerships Account Manager – Viber Business Messages (CEE)

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

As a Partnerships Account Manager , you will be responsible for managing and growing strategic partnerships across Central and Eastern Europe (CEE), with a primary focus on messaging providers, aggregators, CPaaS companies, and other key ecosystem players. Your mission is to strengthen existing partnerships, identify new growth opportunities, and drive revenue through commercial expansion, strategic collaboration, and long-term relationship management.

You will serve as the primary point of contact for assigned partners, acting as both a trusted advisor and business advocate while coordinating cross-functional teams across Viber to deliver exceptional partner experiences and business outcomes.

• 4+ years of experience in partnership management, account management within the telecommunications, messaging, CPaaS, or digital communications industry.

• Strong network and familiarity with key messaging ecosystem players across Central and Eastern Europe.

• Proven track record of managing strategic partnerships and consistently delivering revenue growth.

• Strong understanding of A2P messaging, SMS aggregation, CPaaS business models, and enterprise messaging ecosystems.

• Knowledge of conversational channels and customer engagement technologies, including SMS, RCS, Viber, WhatsApp, Voice, Email, and related OTT platforms.

• Commercially driven with strong ownership of revenue, margin, retention, and growth metrics.

• Excellent stakeholder management skills, with the ability to engage and influence both external partners and internal teams.

• Strategic thinker with strong analytical capabilities and experience managing forecasts, business reviews, and growth plans.

• Fluent in English; additional CEE language(s) are considered an advantage.

• Based in Croatia or Ukraine and comfortable working and travel across diverse markets and cultures throughout the CEE region.